Do you have a showroom?
Yes, we do have a showroom. It is open Monday - Friday, 9:00am - 5:00pm excluding bank holidays. We are open most Saturdays 10:30am - 4:30pm. We do like a Saturday off on occasion so we sometimes take the first Saturday of the month. But call us on 0113 2189830 anyway to check as we may be open or email us via email@example.com. We are located in Morley, LS27 0ER - please see Contact Us for our full address. We offer a well stocked level access bathroom showroom with free off road parking.
Is my item in stock?
We always do our best to keep stock levels up to date but it is not always possible. It is always best to call us before purchasing so we can confirm that the item is available. We do move fast. If we do not have it then we can usually get it rapidly.
What is included?
Everything that is listed within the advert that you are looking at. Some adverts show images with things like taps or shower trays etc that may not be included. Always check the advert or if you are unsure give us a call.
What happens if I need to return my item?
We would hope that all of our customers will be happy with their purchase, but if you do need to return items to us you can do so within 14 days as long as the items are in their original condition and packaging, uninstalled, boxed within a box with a copy of your invoice and a note to explain why you are returning to us. We would also always recommend that you send items back tracked. Please note that for some branded items the seal will need to be unbroken for us to be able to accept a return. For larger items such as enclosures please contact us if you need to return as we will need to arrange collection at your cost.
When will my order be delivered?
If the items are in stock, most deliveries will take place within 1 to 5 working days but it does depend on the product and your post code, so always call to confirm. We do not offer next day delivery on large items,they tend to get broken in transit. Lets be practical, sometimes there are transport delays that is not surprising given the amount of traffic on the roads. So please order your goods in plenty of time and not a day before the fitters booked to do the work.
If you are local to us Manchester, Leeds, York, Hull or Sheffield areas etc. We will deliver to you with our own transport.
How and when will I be refunded?
If you have returned items to us please allow up to 30 working days for the refund to be processed. You will be refunded via your original method of payment. We may need to contact you.
What should I do if my item(s) arrive damaged?
Every care will be taken by our courier teams to ensure that your items arrive in perfect condition. But occasionally accidents do happen and if an item does happen to be damaged on arrival please inform us immediately. If you have refused the delivery you just need to call to inform us and advise us as to whether you would like us to provide a replacement or refund you in full. If you have accepted the delivery please take a clear photo of the damage and email it to us, stating whether you would like us to collect and replace, or collect and refund you in full. You should check all items upon or within 3 working days of arrival to ensure they are all there and none damaged. Please inform us as soon as possible. You cannot return toilet seats if they have been taken out of their hygiene covers.
Can I order from you if I live outside the UK?
If you are ordering a small non-fragile item from us we will be able to ship to you an additional charge will be incurred. Unfortunately we are not able to deliver fragile or large palletised items outside of mainland UK. We can now ship to NI or Ireland. Goods marked as free delivery on the site do not apply if you live in NI or Ireland
Getting around BOD... you will see on the big banner at the top of the page all the sections contained in the web site. You will see our main 'Bathroom Brands' section and as you hover your mouse over this, it will drop down to reveal all the bathroom brands we deal with - you can click on any of these to look at their offerings and prices... that's good if you know exactly what you are looking for. If not then use the other sections which contain most of the offerings from all the companies. If you are looking for a bath, hover over the 'Baths ' section - the menu will open and you can go to the bath type you are looking for. We have included brand and price filters so you can narrow your choice down depending on your criteria and budget.